Cancellation and Refund Policy

Infinite Axis Ltd (trading as BYRE Wellness)

Company number: SC789698

Individual Sessions

Notice given: More than 48 hours before the session / Refund: Full refund

Notice given: 24 to 48 hours before the session / Refund: 50% refund, or free reschedule (subject to availability, within 60 days of original booking)

Notice given: Less than 24 hours before the session / Refund: No refund

Notice given: No-show / Refund: No refund

Private Hire and Group Bookings (8 or more people)

Notice given: More than 7 days before the session / Refund: Full refund

Notice given: 1 to 7 days before the session / Refund: 50% refund. Any deposit is non-refundable.

Notice given: Less than 24 hours before the session / Refund: No refund

Notice given: No-show / Refund: No refund

Rescheduling

You may reschedule your booking free of charge with at least 48 hours' notice, subject to availability. Rescheduled sessions must take place within 60 days of the original booking date. One free reschedule is permitted per booking.

Membership Cancellation

If you hold a BYRE membership, you may cancel by giving 30 days' written notice to info@byrewellness.co.uk. Your cancellation will take effect at the end of the billing period following the period in which your notice is received.

Cancellations by BYRE

If we need to cancel your session for operational reasons, we will offer you a full refund or a free reschedule to the next available date.

If your session is cancelled due to severe weather or other circumstances beyond our reasonable control (force majeure), we will offer you a full refund or a credit note valid for 12 months.

Your Statutory Rights

Where you book online, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you a right to cancel within 14 days of the contract being formed. However, if your session is scheduled within this 14-day period and you give your express consent for the service to proceed, you acknowledge that you will lose your right to cancel once the service has been fully performed.

This policy does not affect your statutory rights under the Consumer Rights Act 2015. For further information, contact the Citizens Advice consumer helpline on 0808 223 1133.

Refund Processing

Refunds are returned to the original payment method within 5 to 10 business days.

Contact

To cancel a booking or request a refund, contact us at info@byrewellness.co.uk.