Refund and Cancellation Policy

This policy applies to all bookings made directly with Infinite Axis Ltd (trading as BYRE Wellness) through our website or booking platform. It sets out your rights and our obligations if you need to cancel, reschedule, or if we need to cancel your session.

1. Cancellations by You

1.1 Standard Bookings (Individual Sessions)

Notice given before session

Outcome

More than 48 hours

• Full refund to the original payment method within 5–10 business days.

24–48 hours

• 50% refund OR the option to reschedule to an available future slot at no charge. Rescheduling must be requested at the time of cancellation.

Less than 24 hours

• No refund. Rescheduling is not available for late cancellations.

No-show (no contact made)

• No refund. The full booking fee is forfeited.

'Notice' is calculated from the time BYRE receives your written cancellation request (by email or via the booking platform) to the scheduled start time of your session.

1.2 Private Hire and Group Bookings

For private hire of the entire unit or bookings of 8 or more people, the following terms apply:

Notice given before session

Outcome

More than 7 days

• Full refund of any deposit and payments made.

1–7 days

• 50% refund of the total booking value. The deposit is non-refundable.

Less than 24hrs

• No refund. The full booking fee is forfeited.

Private hire bookings require a non-refundable deposit of [Insert amount or percentage] at the time of booking. This deposit is deducted from the total fee and is not refundable under any circumstances.

1.3 Memberships

Membership sessions follow the standard cancellation terms above (1.1). Cancelled membership sessions within the 48-hour window are forfeited and cannot be rolled over.

To cancel a membership subscription, contact us at info@byrewellness.co.uk giving 30 days' written notice. Cancellation takes effect at the end of the billing period following the 30-day notice period. No partial refunds are issued for unused days within a billing period.

2. Rescheduling by You

You may request to reschedule a booking at no charge provided:

·        You give more than 48 hours' notice before the scheduled session start time.

·        The request is made by contacting BYRE directly, not by cancelling and rebooking independently.

·        The new date is within 60 days of the original booking.

Rescheduling is subject to availability. We will make reasonable efforts to accommodate your preferred date but cannot guarantee a specific slot. You may reschedule once per booking. A second reschedule request will be treated as a cancellation under the terms in section 1.

3. Cancellations by BYRE

3.1 Cancellation for Operational Reasons

We reserve the right to cancel any session for reasons including but not limited to equipment failure, site access issues, or insufficient bookings to run a session.

If we cancel, you will receive:

·        A full refund of any amount paid, or

·        The option to reschedule to an equivalent session at no additional charge.

We will notify you as early as possible by email or phone.

3.2 Cancellation Due to Weather or Force Majeure

Sauna sessions operate in all reasonable weather conditions. We do not cancel due to rain, cold, or general winter weather.

In exceptional circumstances — including severe storms, flooding, power failure, government-imposed restrictions, or events beyond our reasonable control — we may cancel with minimal notice. In such cases, you will be offered:

·        A full refund, or

·        A credit note valid for 12 months from the date of cancellation.

BYRE is not liable for any other costs or losses (travel, accommodation, or similar) arising from a cancellation under this clause.

3.3 Exclusion for Health and Safety Reasons

BYRE or the site operator reserves the right to refuse participation to any individual who, in the reasonable judgement of the operator, presents a health or safety risk. This includes individuals who appear to be under the influence of alcohol or drugs, who disclose a contraindicated health condition on arrival, or who behave in a way that endangers themselves or others.

In such cases, no refund will be given unless the operator determines that the exclusion was made in error.

4. How to Cancel or Reschedule

To cancel or reschedule, contact us by:

·        Email:info@byrewellness.co.uk— include your booking reference, name, and session date.

·        Through the booking platform: use the self-service cancellation link in your booking confirmation email.

Cancellation or reschedule requests are only valid once you have received a written acknowledgement from BYRE. Do not assume a request has been actioned until confirmed.

5. Refund Processing

Approved refunds are returned to the original payment method within 5–10 business days. The actual timing depends on your card issuer or bank. We are not responsible for delays caused by third-party payment processors.

Refunds are not paid in cash. Where the original payment was by card, the refund will be to the same card.

6. Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a contract for services purchased online. However, by booking a specific session date and time, you acknowledge that the service will be fully performed before the 14-day cancellation period expires and you expressly request that we begin providing the service immediately. In such cases, the right to cancel under the Regulations does not apply once the session has taken place.

7. Contact

For any questions about this policy, contact us at info@byrewellness.co.uk.