Terms & Conditions

BYRE Wellness Terms and Conditions and Sauna Use Waiver

Trading name: BYRE Wellness

Company: Infinite Axis Ltd (the “Company”, “we”, “us”, “our”)

Company number: SC789698

Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN

Contact email: alex@infintieaxis.co.uk

References to 'BYRE', 'we', 'us', and 'our' in these terms refer to Infinite Axis Ltd. References to 'you' and 'your' refer to the person making or holding a booking.

2. The Contract

A binding contract is formed when we send you a written booking confirmation by email. Before that point, we reserve the right to decline any booking request without giving a reason.

These terms, together with our booking confirmation and any additional session information provided, form the entire agreement between you and us for your booking.

If you are making a booking on behalf of a group, you are responsible for ensuring that all participants are aware of and comply with these terms, our health and safety guidance, and the rules of the session.

3. Booking Process

To make a booking you must:

·        Be aged 16 or over.

·        Provide accurate personal and payment details.

·        Read and accept our health and safety guidance and booking waiver.

·        Pay the full booking fee (or deposit, where applicable) at the time of booking.

Bookings are subject to availability. Your place is only confirmed once full payment or a deposit has been received and you have received a booking confirmation from us.

4. Price and Payment

All prices are as stated on our website at the time of booking. Prices include VAT where applicable.

Payment is taken in full at the time of booking unless a deposit arrangement has been agreed for private hire or group bookings. We accept payment via Stripe (card online) or Square (card in person). We do not accept cash for advance bookings.

We reserve the right to correct any pricing errors on our website before accepting a booking. If a pricing error is identified after your booking has been confirmed, we will contact you to give you the option to proceed at the correct price or cancel for a full refund.

5. Age Requirements

All participants must be aged 16 or over. Proof of age may be requested on arrival. We reserve the right to refuse entry to anyone who cannot demonstrate they meet the minimum age requirement. No refund will be given in such circumstances.

Participants aged 16 or 17 must be accompanied at all times by a responsible adult aged 18 or over who has also booked and paid for the session.

6. Health, Safety, and Suitability

6.1 Health Declaration

By completing a booking, you confirm that you have read our health and safety guidance and that none of the contraindicated conditions listed in that guidance apply to you, or that you have obtained appropriate medical advice and been cleared to use the sauna.

You must not attend a session if you are suffering from any condition that makes sauna use inadvisable, as set out in our booking waiver. BYRE staff and operators are not medically trained and cannot assess your individual health suitability.

6.2 Contraindicated Conditions

Do not book or attend a session if any of the following apply to you:

·        Cardiovascular conditions, including heart disease, history of heart attack, uncontrolled high or low blood pressure, or irregular heartbeat.

·        Respiratory conditions that may be aggravated by heat or smoke.

·        Epilepsy or seizure disorders.

·        Pregnancy.

·        Diabetes requiring medication.

·        Kidney disease or conditions affecting temperature regulation.

·        Multiple sclerosis or other conditions affecting your ability to regulate body temperature.

·        Current fever, acute infection, open wounds, recent surgery, or severe sunburn.

·        Consumption of alcohol or recreational drugs within the last 4 hours.

·        Medication that warns against heat exposure, causes drowsiness, or impairs thermoregulation.

If you are unsure whether any health condition makes sauna use unsuitable for you, consult your GP before booking.

6.3 Session Safety Rules

During your session you must:

·        Follow all instructions given by the site operator.

·        Exit the sauna immediately if you feel unwell, dizzy, or overheated.

·        Limit your time inside to sensible intervals and cool down gradually between rounds.

·        Stay hydrated before and after your session.

·        Not use the sauna alone.

·        Not bring glass, alcohol, food, or electronic devices into the sauna cabin.

·        Not add water to the stove or adjust any equipment without the operator's explicit permission.

·        Not touch the stove or its surrounds — all surfaces are extremely hot.

·        Inform the operator immediately if you or anyone in your group feels unwell.

6.4 Conduct

We reserve the right to exclude from a session, without refund, any participant whose behaviour is disruptive, aggressive, endangers others, or breaches these terms. This includes arriving under the influence of alcohol or drugs.

7. Cancellations and Refunds

Our Refund and Cancellation Policy is incorporated into these terms by reference. Please read it in full. Key provisions:

Notice period

Individual sessions & Private hire / groups (8+)

• More than 48 hours / 7 days - Full refund

• 24–48 hours - 50% refund or reschedule

• Less than 24 hours - No refund

No Show

• No Refund

  
  

8. Our Liability

8.1 What We Are Responsible For

We are responsible to you for foreseeable loss and damage caused by our negligence or breach of these terms. We are not responsible for loss or damage that is not foreseeable or that arises from your own failure to follow our guidance.

8.2 Exclusions

Subject to the limitations set out below, we do not accept liability for:

·        Injury or illness arising from your failure to follow our health and safety guidance.

·        Injury or illness arising from a pre-existing health condition you have not disclosed.

·        Loss or damage to personal property brought to the session.

·        Any indirect or consequential loss.

8.3 What We Cannot Exclude

Nothing in these terms excludes or limits our liability for:

·        Death or personal injury caused by our negligence.

·        Fraud or fraudulent misrepresentation.

·        Any other liability that cannot be excluded or limited by applicable UK law.

8.4 Our Aggregate Liability Cap

To the extent permitted by law, our total liability to you in connection with any booking shall not exceed the amount you paid for that booking.

9. Force Majeure

We will not be in breach of these terms, nor liable for any failure to perform our obligations, where such failure arises from circumstances beyond our reasonable control. This includes but is not limited to severe weather, flooding, fire, government-imposed restrictions, public health emergencies, or infrastructure failure.

In such cases, we will use reasonable endeavours to reschedule your session or provide a full refund or credit note. We are not liable for any other costs or losses.

10. Intellectual Property

All content on the BYRE website — including text, images, logos, and brand assets — is owned by or licensed to Infinite Axis Ltd. You may not reproduce, copy, or use any of this content for commercial purposes without our written consent.

11. Privacy and Data

Your personal data is processed in accordance with our Privacy Policy, available at [Insert URL]. Infinite Axis Ltd is the data controller. By making a booking, you acknowledge that we will use your data to process and manage your booking, as described in that policy.

12. Gift Vouchers

Gift vouchers are subject to the following terms:

·        Vouchers are valid for 12 months from the date of purchase unless otherwise stated.

·        Vouchers cannot be exchanged for cash.

·        Vouchers are non-refundable after purchase.

·        Lost or stolen vouchers cannot be replaced.

·        Vouchers can be used as full or part payment for any BYRE booking.

·        A voucher can only be used once and any unused balance is forfeited.

13. Changes to These Terms

We may update these terms from time to time. The version in force at the time of your booking applies to that booking. The current version is always available on our website.

14. Complaints

If you have a complaint, contact us at [Insert BYRE contact email] within 14 days of the relevant session. We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days.

If we are unable to resolve your complaint to your satisfaction, you may refer it to an appropriate alternative dispute resolution (ADR) scheme or seek advice from the Citizens Advice consumer helpline (0808 223 1133).

15. Governing Law and Jurisdiction

These terms are governed by the law of Scotland. Any dispute arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

If you are a consumer, you may also be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

16. Contact

For any questions about these terms, contact us at [Insert BYRE contact email].